Pack Leaders - Privacy Policy


Use of this site and services is subject to the site terms and conditions & privacy policy


Pack Leaders    Commitment to Client Privacy

Pack Leaders is committed to maintaining the general privacy and security of its clients' personal and private information ("site user information") submitted to Pack Leaders via the website ("the/this website"), subject to the terms and conditions outlined in the Site Terms and conditions  for, that is incorporated into this policy, with specific reference to clause 3.of the Site Terms and conditions where the site user has granted right to the disclosure of personal and private information pertaining to certain services that are or could become available or offered on or through  ("the/this website")..

The Site User's Choice

The choice to provide Pack Leaders with certain customer information via the website or e.mail communication is always the customer's.

Contribute to the Protection of Site User Privacy

The site user can also help maintain the security of personal information by:

  • Not sharing the site users  ID or password, if applicable, with anyone
  • Changing the site user's password regularly
  • Remembering to sign off after performing an online transaction and/or session
  • Not leaving the site user's computer unattended while conducting online transactions and/or sessions
  • Helping Pack Leaders maintain accurate records by letting Pack Leaders know when changes occur.
  • Not sending any confidential information via non-encrypted e-mail
  • Not supplying the site user's personal and financial information to any site he/she doesn't know or trust
PACK LEADERS INTERNET ACCESS PRIVACY POLICY to be read in conjunction with the Site Terms and Conditions

Pack Leaders Internet Access (“PLIA”), is committed to maintaining the privacy and security of the Subscriber’s personal and private information (“Site User information”) submitted via the  (“the/this website”) or telephonically. This privacy and security policy (“this policy”) outlines PLIA’s practices and commitment to the Site User in this regard. This information is also to be read in conjunction with the terms and conditions and privacy policy of YOLA, Inc, the service provider of the website platform and web servers, which policies, terms and conditions are incorporated into this policy. Information can be viewed on


This policy must be read with this site's site terms and conditions of use for PLIA  that is incorporated into this policy.

What is site user information?
Site User information refers to personal and private information submitted to Pack Leaders via the website that identifies or relates to a site user, whether the site user is an individual or a business. This information includes details such as name, age, physical and postal addresses and other contact details and in certain instances banking details including account numbers.

Why does Pack Leaders collect site user information?
Pack Leaders uses Site Users' information to identify the Site User and to offer better online service. Site Users' information is also necessary to enable Pack Leaders to contact the site user in the event of any query or service request. Pack Leaders further uses site users' information to bring to the site users' attention, details of Pack Leaders other services and products. The more we know about you the better we can serve you.

How does Pack Leaders safeguard your information?
Keeping your personal and private information secure is one of Pack Leaders most important responsibilities. This policy governs the behaviour of employees with regard to accuracy, confidentiality and security of all site users' information, subject to Clause 3 of the site Terms and Conditions..


The only instances in which PLIA is permitted to disclose site user information is when it is:

  • Authorised by the Site User
    PLIA will not collect or use Site User information without obtaining the Site User's consent. SEE SITE TERMS AND CONDITIONS

 In respect of marketing of services or products, consent to collect or use information can be expressed (for example signing an agreement) or implied (e.g. if the Site User is given an opportunity to opt out of a specific form of information sharing, but choose not to do so, it implies that the Site User chooses to share this information).

 The type of information the Site User will be asked to provide will vary according to the products or services required.

  • Required by law
    This most often is in terms of a court order. PLIA will, however, in all instances required by law, only disclose the information specifically requested.
  • Necessary to protect PLIA's interest
    This will not be used as a reason for disclosing information about a Site User to any one else, including other companies for marketing purposes.
  • In the public interest
    Sometimes PLIA is asked to disclose Site User information for matters of public interest, e.g. to assist in the understanding of customer satisfaction regarding service delivery. This could take place in the form of references or testimonials which could also be published on the Pack Leaders website/s or transmitted electronically to a reforee.(another site user)


PLIA does not and will not sell Site User information to third parties for independent use.



Personal information PLIA collects via the PLIA website is stored in a secure environment, with restricted access. The website platform and webservers are supplied by YOLA..



If the Site User has any queries about site user information as provided through the website, please contact the Webmaster at


This policy applies specifically to the PLIA service.



On some parts of the PLIA website PLIA uses so-called "cookie" technology. Cookie technology consists of small pieces of data or a small text file which is given to the Site User's browser by PLIA's website platform  when the Site User visits the PLIA website. This data is stored on the Site User's browser. The cookie is sent back to the webserver each time the Site User visits the PLIA website. Cookies are not computer programs and do not run on a computer like programs do. It cannot gather information or function independently. It cannot collect any personal information about the Site User or the Site User's machine and cannot gather data or information about what the Site User does on the Internet. Cookies merely enable PLIA to provide a more valuable online experience to the Site User. While the Site User can set up his/her Internet browser to disable cookie technology, PLIA does not recommend that the Site User does this since some parts of this website and PLIA's online services are cookie enabled. PLIA cannot be held liable for a Site User's personalised information changing or being deleted as a result of the Site User's disablement or deletion of cookies.


PLIA may use Site User information to send the Site User information on new services or products that may be of interest to the Site User and from time to time will mail, e-mail or SMS information to the Site User about PLIA or Pack Leaders products and services. The Site User will have the option to indicate that he/she does not want to receive such specific product communications  in future, at time of receipt of the communication. The Site User will, however, continue to receive other product information until the option to not receive future communications has again been selected for such specific product or service.

Remember, regular non-encrypted e-mail is not secure. For this reason PLIA will not include confidential account information in an e-mail response.

PLIA will further never request the Site User, via the use of e-mail, to provide PLIA with personal information, such as your account number, PIN or password.

Regarding e-mail and Form contents: PLIA will not read or disclose to third parties private e-mai or form communications that are transmitted using PLIA’s services, except as required to operate the service or as otherwise authorised by law or where a the site user has requested Pack Leader to respond to an e.mail or online FORM registration request.

PLIA reserves the right to amend this policy at any time. All amendments to this policy will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this policy.





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